Transaction Report Guide

1. Order ID: Click on the Order ID to view detailed order information.

2. Payment Status: Check the status of the card transaction.

• PAID by credit card, Approved: Order was placed and PAID
• Cash on Delivery: Order was placed and NOT PAID
• Failure: Order was NOT placed and NOT PAID

3. Failure Reasons: If the payment status is failure, the customer did not complete the payment, and the
order was not processed. Common failure reasons include:

• AVS REJECTED – Incorrect billing address
• CVV2 Mismatch
• CVV REQUIRED – CVV must be entered.
• Invalid CVV – Incorrect CVV
• Issuer Declined – The card issuer declined the transaction.
• Invalid Credit Card Number
• Duplicate transaction
• Pick up card –SF – SUSPECTED FRAUD
• Do Not Honor – The bank declined the transaction.
• Insufficient funds

4. Download Excel: Export the filtered data as an Excel file.