FAQ
Here is what you need!
Frequently Asked Questions
How can I process refunds?
Email to: ecomm@ebankcardservice.com
24/7 CS: 888-339-0100
Please provide the order ID and exact refund price.
When does the online order settlement occur?
It automatically occurs around 11 pm every day.
The menu item was sold out. What can I do?
Inactive the menu item. The detail is https://guide.iorderfoods.com/menu/menu-item-inactive-active-for-sold-out
Can you help to update my menu?
Email to : ecomm@ebankcardservice.com
Please provide the updated menu information.
**If you request to update the menu to us, the extra fee will be charged**
I need more business cards. Is it possible to order?
Email to: ecomm@ebankcardservice.com
Please email us the order request.
500 / 1,000 / 10,000 is available. **The price will be charged.**
I need a QR code. Can you provide us?
Email to : ecomm@ebankcardservice.com
Please email us the request. The QR code that we provided for the merchant package is available.
Is it possible to change the design?
Email to: ecomm@ebankcardservice.com
Please email us the request. **Extra fee will be charged.**
Admin website does not work. What can I do?
1. Clear your website history (Cache and Cookies) 2. Refresh the screen
The order receipt(ticket) did not print out. What's wrong?
1. Check the plug-in status
2. Check the internet status
3. Check the NZ Printer App status https://guide.iorderfoods.com/printer/nz-printer-app_active-inactive
4. Turn off NZ Printer App and turn it on https://guide.iorderfoods.com/printer/nz-printer-turn-off-on
5. If your online ordering admin site was open when the order has occurred, the receipt did not print.
I need an online ordering statement. How can I get the information?
Log in vvipcare.com
If you have a problem to log in or find the information, please refer to this link.
I don't know how to use TeamViewer. What is it?
We can access your computer to check the printer issue.
You can download the file with this link : https://www.teamviewer.com/en-us/download/windows Download and install the program and please provide us your teamviewer id and pw. The details is https://guide.iorderfoods.com/others/teamviewer
How can I change the price of the menu option (modifier)?
The price of menu option (modifier) does not change or apply. What's the problem?
In that case, “Subs Default Price Applicable” is inactive.
All the menu items have this function. The details is https://guide.iorderfoods.com/menu/subs-default-price-applicable
How about loyalty program for my regular customers?
You can create a variety of promotions with iOrderFoods. Please check promotion category.
The images of the menu item do not appear. How can I fix it?
The reason is that the image size is bigger than 200kb. The image size is 360(w) x 270(h) and below 200kb. If you google “resize image”, you can find the website for resizing.
How can I create the notification on my website?
1. You can create a popup. https://guide.iorderfoods.com/configuration/create-pop-up-for-notification
2. You can leave some note on the order details. https://guide.iorderfoods.com/uncategorized/how-to-active-or-deactivate-ordering-system-featur es
My customer said to me that they ordered food but I did not get the order notification. What happened?
When the card transaction fails, you cannot get the online order notification. If you want to check the card processing status, please check this link. https://guide.iorderfoods.com/report/transaction-status-check
I got the big order, but the all the orders did not print out. What's the problem?
If you change the paper setting, it will be fixed. The detail is https://guide.iorderfoods.com/printer/printer-paper-setting
When I check the kitchen receipt, the price does not appear. How can I change this?
When you create the online menu, put “menu item name and price” on the menu item name section.
https://guide.iorderfoods.com/menu/make-the-price-shown-for-tablet-kitchen-print
I use iOF Android App for online ordering notification. Suddenly the order status automatically changes to confirmation.
When a new order is placed an email notification is sent to Admin notifying about the new order, on this store, the below emails are set to receive the order notification. As soon as any of them clicks on the Orange “confirm order” button order status of that order gets pending to confirmed, as this button is implemented to do so. So, if you know who from above is clicking the button let him/her know or inform all that this is a case which they might be doing unknowingly.
When I check the kitchen receipt, the price does not appear. How can I change this?
I use the iOF Android App to order notifications online. Suddenly the order status automatically changes to confirmation.
I received Enquiry from info@iorderfoods.com. What is it? How can I check the enquiry?
When your iOrderFoods website displays contact us form, some one left something on the contact us form. You can check the inquiries on your admin site.
Go to customer inquiries under the configuration category.
Contact Us
Feel free to contact us!
ecomm@ebankcardservice.com
24/7 line
888-339-0100
Address
21281 S Western Ave
Torrance, CA 90501