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Sales

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Order Management

Go to Sales, then find Order ManagementYou can view the details of orders with successfully processed card transactions.  ...
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Order Status: Cancel the order

Go to Sales, then find Order ManagementClick the checkbox (1) next to the order number you need to cancel.At the bottom of the...
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Report

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Transaction Report Guide

Transaction Report Guide Go to Report and select Transaction.1. Order ID: Click on the Order ID to view detailed order...
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Reports

1. Report Type. The default selection is Order type.2. Order Type. The default selection includes both Pickup and Delivery.3....
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Gallery

Go to Reports and select Image Gallery.Click Choose File, select an image, and upload it.   If the upload is successful,...
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Promotion

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Promotions Adjustment

Go to Promotions, select Deals.1. Choose Promotions 2. Minimum Order Amount: Enter the minimum order amount required for the...
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Order Promotions Adjustment

Go to Promotions, select Deals.1. Choose Order Promotions 2. Minimum Order Amount: Enter the minimum order amount required for...
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Extended Offers Adjustment

Go to Promotions, select Deals.1. Choose Extended Offers 2. Category: Select the category to which the promotion will apply. 3....
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Menu Builder

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Menu Excel File Download and Upload

1. Navigate to Menu Builder → Menu Builder.2. Choose Add Menu Item or View Items. 3. Click Upload Menu (1)4. Then, click Sample...
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Menu Item Price Change

Navigate to Menu Builder → Menu Builder → View Items.Select the category of the menu item.Locate the menu item you want to...
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Updating Menu Description and Image

Navigate to Menu Builder → Menu Builder → View Items.Select the category of the menu item.Locate the menu item you want to...
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Configuration

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Sales Tax Update

Sales Tax Update To update your store’s sales tax settings: 1. Go to Configuration and select Configuration. 2. Scroll down to...
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How to Create a Popup Window

Go to Configuration and select Home Page Modal.Fill out the popup Title (1). Note: The title is only visible to the admin and is...
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Change of Order Advanced Day

Description:This setting allows you to control how many days in advance customers can place their orders. You can choose to...
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Frequently Asked Questions

Explore our categorized FAQs to quickly find the answers you need for a seamless selling experience.

How can I process refunds?

Email to: ecomm@ebankcardservice.com
24/7 CS: 888-339-0100
Please provide the order ID and exact refund price.

When does the online order settlement occur?

It automatically occurs around 11 pm every day.

The menu item was sold out. What can I do?
Inactive the menu item. The detail is https://guide.iorderfoods.com/menu/menu-item-inactive-active-for-sold-out
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Contact Us

Feel free to contact us!

Email

ecomm@ebankcardservice.com

 

24/7 line

888-339-0100

 

Address

21281 S Western Ave
Torrance, CA 90501

 

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